How does an online exchange transaction work?
First, you create a request on the website, where you specify what you want to give (for example, USDT TRC-20) and what you want to receive (for example, RUB Sber), enter the required amount within the available limits, and provide your contact details.
The website provides you with the payment details required to complete the transaction. Please be attentive and send the exact amount you specified initially. When placing an online transaction, the exchange rate may be fixed for up to 1 hour if this is not your first transaction.
If the transaction can be processed automatically, the funds will be credited to your details without any additional actions. If automatic processing is not possible, a manager will contact you using the provided contact details to coordinate the terms and complete the transaction. We do not involve any questionable intermediaries in online exchanges — only our own personal cards from premium banking products are used, which guarantees the safety and security of your funds and cards.
How does an exchange transaction in the office work?
First, you submit an exchange request on the website. You choose an office in one of the cities where we operate, a convenient time, and specify the exchange details: buy or sell, and the amount.
A manager will contact you to confirm the details and invite you to the office. At the moment, the exchange rate can be fixed for up to 3 hours if this is not your first exchange with us. Rate fixation is not available for the first transaction.
At the appointed time, come to the office and wait for an invitation to the cashier from our staff member. To make your wait comfortable, each office offers complimentary tea with sweets and the opportunity to play PS5.
Before the transaction, the manager will ask you several questions as part of the KYC procedure on camera. This is required to combat fraud and ensure the overall security of the service. If you are sending cryptocurrency, your wallet will undergo an AML check.
All that remains is to complete the exchange: cash is counted using professional counting equipment, and the transaction is considered completed after one of the parties receives USDT and this fact is confirmed.
What is rate fixation and how can it be used?
To ensure that you do not worry about significant USDT rate fluctuations between scheduling and completing the transaction — which could reduce your profit — we can fix the exchange rate at the time the deal is agreed upon. After the manager informs you of the current rate, you may request rate fixation. This means that at the moment the transaction is completed, the exchange will be carried out at that exact rate, even if the market rate has changed significantly.
For offline exchanges, the rate can be fixed for up to 3 hours so you have enough time to get to the office without worrying about volatility. For online exchanges, the rate can be fixed for up to 1 hour so you have enough time to complete the payment without worrying about volatility.
Rate fixation is available for clients completing their second and subsequent transactions with Cashers. During the first transaction, rate fixation is not available in order to avoid unforeseen issues with new clients. Please note that once the rate is fixed, completing the transaction becomes mandatory, as a failed fixation may result in losses for the service (usually 0.1–0.2% of the transaction amount). In such cases, we ask clients to voluntarily compensate for the losses. In case of refusal, clients are added to blacklists used by all participants of the Russian exchange market (exchanges, exchangers, and other services). We kindly ask you to treat all agreements with full responsibility.